Refund policy

Our items are made-to-order and will be mailed out as soon as possible. Please allow up to five-seven business days from purchase date to ship.

We apologize, but some orders cannot be returned or exchanged and are final sale. We will however happily replace damaged, defective, or incorrect items. Otherwise, all sales are final.

We understand there are sometimes mitigating circumstances to exchanges and we will deal with those on an individual basis because our customers deserve it. Email us at orders@zandenshop.com

To start a return, you can contact us at orders@zandenshop.com. Please note that returns will need to be sent to the following address: 2810 E 11th Street LA, CA 90023

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note the customer will pay for shipping and the 5% restocking fee. 

You can always contact us for any return question at orders@zandenshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@zandenshop.com.